Flights
How can we help you?
Our most frequently asked questions can be found below.
If you have further queries, please get in touch with us.
What is the minimum number of passengers required?
All flights are subject to a minimum of 2 passengers.
What is the maximum number of passengers per flight?
Our Robinson 44 helicopter has 4 seats and carry 3 passengers. One infant under the age of 3 may be carried on an adult lap free of charge (limited to one infant per flight). Children and adults must occupy their own seat.Groups with 4 or more passengers will become multiple flights. Keep this in mind when booking online as multiple bookings can be added to the cart.
What are the age groups?
- Infant: Less than 3 years old
- Child: Between 3 years and less than 13 years old
- Adult: 13 years and older
Is there a minimum or maximum age limit?
There are no age restrictions for our helicopter flights.
How much is it for children?
Our helicopter flights are priced per seat, adults and children are the same price. However, a child under the age of 3 is classified as an infant, may be carried on an adult lap free of charge (limited to one infant per flight).
Is there any weight restriction?
Our helicopters have a maximum individual passenger weight of 130kg.
Can I use my mobile phone?
Yes, you may use your mobile phone if you feel it is necessary.
Can I take photos?
Yes, our helicopters have clear windows which enable you to take incredible photos from above. However, do not lean against the perspex windows as this will scratch the surface and produce really blurred photos. Do not take photos out of open windows or vents.
What do I need to bring and wear?
A camera or video camera is a must. A smart phone with a camera can be used. Wear what you would in a car. Flat shoes are recommended and don't forget your sunglasses on bright sunny days.
I am pregnant. Can I fly in the helicopter?
Helicopter flights do not experience the high altitudes that are reached by aeroplanes and the flight times are much less therefore there are no concerns for a pregnant woman to fly. It is completely the decision of the individual and we do suggest you seek advice from your medical practitioner.
I have limited mobility and use a mobility aid or wheelchair. Can I fly in the helicopter?
Most customers with limited mobility are still able to fly in the helicopter. We do have a single step to assist with entry/exit and can provide some assistant, however, you may want to consider travelling with your support person. Please do not hesitate to Contact Us to discuss your requirements.
What happens if I have made a Booking and need to reschedule?
Please do not hesitate to Contact Us to discuss. We are more than happy to assist with rescheduling to a suitable time.
What happens if I have paid for a Booking and need to cancel?
Our cancellation policy can be found in our Terms And Conditions. Please do not hesitate to Contact Us to discuss. We are more than happy to assist with rescheduling to a suitable time.
Do you fly if it is windy or raining?
Yes, we do to operate in most weather conditions unless extreme. If you are concerned about the weather please do not hesitate to Contact Us and speak to an experienced pilot.
What happens if the weather is really bad?
If at the time of departure, the Pilot In Command deems the flight cannot proceed due to bad weather conditions and thus raising safety concerns, the flight will be cancelled and we will work with you to reschedule to a suitable time. Our cancellation policy can be found in our Terms And Conditions. Please do not hesitate to Contact Us to discuss.
Do you fly at night?
All flights are conducted during daylight hours.
Do I need to make a Booking?
Yes, Bookings are essential to ensure your preferred time is available.
Can additional passengers be added to a Scenic Flight on the day?
Yes. If the third seat is available a passenger can be added to the flight. If more then one passenger is added, another flight will be scheduled, so some advanced notice is greatly appreciated.
Do you sell Gift Certificates?
Yes, we sell Gift Certificates online (preferred), over the phone or at the airfield. Gift Certificates are Scenic Flights for either 2 or 3 people paid in advance and redeemable within 36 months from date of purchase. We do not offer fixed amount vouchers, such as $100 or $200 Gift Cards.
How do I redeem a Gift Certificate?
BOOK a Scenic Flight to redeem a Gift Certificate and enter the number during CHECKOUT. Do not forget to bring a copy of the Gift Certificate on the day of your flight.
How long is a Gift Certificate valid for?
Gift Certificate are Scenic Flights for either 2 or 3 people paid in advance and redeemable within 36 months from date of purchase.
I purchased or received a voucher from a third party supplier. How do I redeem it?
Contact the third party supplier or booking agent to redeem the voucher and nominate a preferred date and time. We are automatically notified and will confirmed the booking.
Can we organise a flight that is different to those advertised on your website?
Yes, Lakes Entrance Helicopters can customise a flight to suit your needs. Please do not hesitate to Contact Us to discuss where you would like to go.
Do you pick up passengers from Melbourne?
Yes, we can pick up passengers from Moorabbin and Essendon Airports, however, luggage restrictions apply. Please do not hesitate to Contact Us to discuss your requirements.
Do you provide transfers from accommodation?
Local transfers can be arranged, subject to staff and vehicle availability.
