Frequently Asked Questions
Please read our FAQ before sending us a message.
All flights are subject to a minimum of 2 passengers.
Our standard helicopters carry a maximum of 3 passengers. One infant can sit on the lap of an adult (no charge) per flight. Children and adults must occupy their own seat.
- Infant: Less than 3 years old
- Child: Between 3 years and less than 13 years old
- Adult: 13 years and older
One infant can sit on the lap of an adult (no charge) per flight. Children and adults must occupy their own seat.
There are no age restrictions for our helicopter flights.
Our helicopter flights are priced per seat, adults and children are the same price. However, a child under the age of 3 is classified as an infant, and may be carried on the lap of an adult at no charge (limited to one infant per flight).
Our standard helicopters have a maximum seat loading of 130 Kgs.
Yes, you may use your mobile phone if you feel it is necessary.
Yes, our helicopters have clear windows which enable you to take incredible photos from above. However, do not lean against the perspex windows as this will scratch the surface and produce really blurred photos. Do not take photos out of open windows or vents.
A camera or video camera is a must. A smart phone with a camera can be used. Wear what you would in a car. Flat shoes are recommended and don't forget your sunglasses on bright sunny days.
Helicopter flights do not experience the high altitudes that are reached by aeroplanes and the flight times are much less therefore there are no concerns for a pregnant woman to fly. It is completely the decision of the individual and we do suggest you seek advice from your medical practitioner.
Yes, we still continue to operate in most weather conditions unless extreme. If you are concerned about the weather please do not hesitate to Contact Us and speak to an experienced pilot.
If at the time of departure, the Pilot In Command deems the flight cannot proceed due to bad weather conditions and thus raising safety concerns, the flight will be cancelled and we will work with you to reschedule to a suitable time. Our cancellation policy can be found in our Terms And Conditions. Please do not hesitate to Contact Us to discuss.
All flights are conducted during daylight hours.
Yes, Bookings are essential to ensure your preferred time is available.
Yes. If the third seat is available a passenger can be added to the flight. If more then one passenger is added, another flight will be scheduled, so some advanced notice is greatly appreciated.
Yes, we sell Gift Certificates online (preferred), over the phone or at the airfield.
Please do not hesitate to Contact Us to discuss. We are more than happy to assist with rescheduling to a suitable time.
Yes, Lakes Entrance Helicopters can customise a flight to suit your needs. Please do not hesitate to Contact Us to discuss where you would like to go.
Yes, we can pick up customers from Moorabbin and Essendon Airports, but some luggage restrictions apply. Please do not hesitate to Contact Us to discuss your requirements.
Local transfers can be arranged, subject to staff and vehicle availability.