Terms and Conditions

Effective date: 01-Sep-2021

All Flights

  1. Prices are in Australian Dollars (AUD).
  2. All flights are subject to a minimum of 2 passengers.
  3. Our helicopters have a maximum individual passenger weight of 130kg.
  4. All flights are subject to weather and air traffic control. The Pilot In Command has the final word over the flight.
  5. One infant under the age of 3 may be carried on an adult lap free of charge.
  6. The cancellation of bookings more than 48 hours before the departure time of the flight will receive a full refund less banking charges. The refund will be processed as a direct refund and must be processed using the same payment method.
  7. The cancellation of bookings less than 48 hours will receive a 50% refund less banking charges and any costs incurred. The refund will be processed as a direct refund and must be processed using the same payment method.
  8. Cancellation of a flight due to weather conditions called by the pilot or unavailability of aircraft or staff will receive an option of rescheduling the flight or a full refund less banking charges. The refund will be processed as a direct refund and must be processed using the same payment method.

Scenic Flights

  1. Our helicopters have a total passenger weight of 275kg.
  2. Our helicopters have 4 seats and carry 3 passengers. One infant under the age of 3 may be carried on an adult lap free of charge.
  3. Groups with 4 or more passengers will become multiple flights. Keep this in mind when booking online as multiple bookings can be added to the cart.

Heli-Experiences

  1. Children must be 12 years and older for HeliSUP.
  2. Flight time may be extended or path altered at extra cost provided safe to do so and dependant on available fuel or all up weight of fuel and passengers.
  3. Full payment is required 48 hours prior to the Heli-Experience. Payment can be made online via the payment link contained within the confirmation email.
  4. The cancellation of Heli-Experience more than 48 hours before the departure time of the flight will receive a full refund less banking charges. The refund will be processed as a direct refund and must be processed using the same payment method.
  5. The cancellation of Heli-Experience less than 48 hours will receive a 50% refund less banking charges and any costs incurred. The refund will be processed as a direct refund and must be processed using the same payment method.
  6. Cancellation of a Heli-Experience due to weather conditions called by the pilot or business partners or unavailability of aircraft or staff will receive an option of rescheduling the flight or a full refund less banking charges. The refund will be processed as a direct refund and must be processed using the same payment method.

Charters

  1. Charter costs are based on the total flight time, typically from Lakes Entrance Airfield, irrespective of passenger numbers.
  2. Charter costs may also include additional resources, companies and third party arrangements such as landing fees and/or ground support.
  3. Charter bookings that require additional resources, companies and third party arrangements may be subject to non-refundable charges. Please enquire at time of booking.

Gift Certificates

  1. Each Gift Certificate purchased is either valid for 2 or 3 people.
  2. A 3rd person may be added at time of booking (at extra cost).
  3. Gift Certificates may be upgraded at time of booking for longer flight (at extra cost).
  4. Gift Certificates are NOT redeemable for cash.
  5. Gift Certificates are valid for a period of 3 years (36 months) from date of purchase.
  6. Reactivation of expired Gift Certificates is at the discretion of staff and if approved may be subject to an additional fee.
  7. The Experience may be substituted for an equivalent Experience of the same value if the current Experience is unavailable.
  8. Bookings are highly recommended to redeem a Gift Certificate to ensure your preferred date and time are available.

Equipment

  1. Prices are in Australian Dollars (AUD) and excludes shipping.
  2. Road Freight costs are based on the State shipping address provided during checkout. Orders are only shipped within Australia.
  3. Orders can be submitted online or by email. Either way, products are not shipped until payment is received.
  4. Our products are made to order, so allow up to 6 weeks for delivery. Please Contact Us if you have urgent supply and delivery requirements as we may have stock. We are located in East Gippsland, Victoria.
  5. Our products are guaranteed to be free from quality and manufacturing defects for a period of 12 months.
  6. Product Warranty and Support are provided by Victoria Helicopters Pty Ltd, PO Box 834, Bairnsdale, Vic 3875.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: