Frequently Asked Questions and Answers

Our most frequently asked questions can be found below. If you have further queries, please do not hesitate to Contact Us.

All flights are subject to a minimum of 2 passengers.
Our Robinson 44 helicopter has 4 seats and carry 3 passengers. One infant under the age of 3 may be carried on an adult lap free of charge (limited to one infant per flight). Children and adults must occupy their own seat. Groups with 4 or more passengers will become multiple flights. Keep this in mind when booking online as multiple bookings can be added to the cart.
  • Infant: Less than 3 years old
  • Child: Between 3 years and less than 13 years old
  • Adult: 13 years and older
One infant under the age of 3 may be carried on an adult lap free of charge (limited to one infant per flight). Children and adults must occupy their own seat.
There are no age restrictions for our helicopter flights.
Our helicopter flights are priced per seat, adults and children are the same price. However, a child under the age of 3 is classified as an infant, may be carried on an adult lap free of charge (limited to one infant per flight).
Our helicopters have a maximum individual passenger weight of 130kg and a total passenger weight of 275kg.
Yes, you may use your mobile phone if you feel it is necessary.
Yes, our helicopters have clear windows which enable you to take incredible photos from above. However, do not lean against the perspex windows as this will scratch the surface and produce really blurred photos. Do not take photos out of open windows or vents.
A camera or video camera is a must. A smart phone with a camera can be used. Wear what you would in a car. Flat shoes are recommended and don't forget your sunglasses on bright sunny days.
Helicopter flights do not experience the high altitudes that are reached by aeroplanes and the flight times are much less therefore there are no concerns for a pregnant woman to fly. It is completely the decision of the individual and we do suggest you seek advice from your medical practitioner.
Most customers with limited mobility are still able to fly in the helicopter. We do have a single step to assist with entry/exit and can provide some assistant, however, you may want to consider travelling with your support person. Please do not hesitate to Contact Us to discuss your requirements.
Please do not hesitate to Contact Us to discuss. We are more than happy to assist with rescheduling to a suitable time.
Our cancellation policy can be found in our Terms And Conditions. Please do not hesitate to Contact Us to discuss. We are more than happy to assist with rescheduling to a suitable time.

Yes, we do to operate in most weather conditions unless extreme. If you are concerned about the weather please do not hesitate to Contact Us and speak to an experienced pilot.

If at the time of departure, the Pilot In Command deems the flight cannot proceed due to bad weather conditions and thus raising safety concerns, the flight will be cancelled and we will work with you to reschedule to a suitable time. Our cancellation policy can be found in our Terms And Conditions. Please do not hesitate to Contact Us to discuss.

All flights are conducted during daylight hours.

Yes, Bookings are essential to ensure your preferred time is available.

Yes. Scenic Flights may be upgraded at time of Booking. The upgrade cost is the per person difference between the two Scenic Flights. Please let us know when making the Booking that you wish to upgrade.

Yes. If the third seat is available a passenger can be added to the flight. If more then one passenger is added, another flight will be scheduled, so some advanced notice is greatly appreciated.

Gift Certificates are no long available for purchase. You can still Gift a Scenic Flight, however, it will require a date and time booking. Payment can be made on the day at the airfield.

Existing Gift Certificates can be redeemed when booking a Scenic Flight until they expire.

Gift Certificate are valid for 36 months from date of purchase.

Contact the third party supplier or booking agent to redeem the voucher.

Yes, Lakes Entrance Helicopters can customise a flight to suit your needs. Please do not hesitate to Contact Us to discuss where you would like to go.

Yes, we can pick up passengers from Moorabbin and Essendon Airports, however, luggage restrictions apply. Please do not hesitate to Contact Us to discuss your requirements.

Local transfers can be arranged, subject to staff and vehicle availability.