Frequently Asked Questions and Answers

What is the minimum number of passengers required?

All flights are subject to a minimum of 2 passengers.

Is there a minimum age limit?

There are no age restrictions for our helicopter flights.

How much is it for children?

Our helicopter flights are priced per seat, adults and children are the same price. However, a child under the age of 3 is classified as an infant, and may be carried on the lap of an adult at no charge (limited to one infant per flight).

What are the age groups?
  • Infant: Less than 3 years old
  • Child: Between 3 years and less than 13 years old
  • Adult: 13 years and older

One infant can sit on the lap of an adult (no charge) per flight. Children and adults must occupy their own seat.

Are there any weight restrictions?

Our standard helicopters have a maximum seat loading of 130 Kgs.

Can I use my mobile phone?

Yes, you may use your mobile phone if you feel it is necessary.

Can I take photos?

Yes, our helicopters have clear windows which enable you to take incredible photos from above. However, do not lean against the perspex windows as this will scratch the surface and produce really blurred photos. Do not take photos out of open windows or vents.

I am pregnant. Can I fly in the helicopter?

Helicopter flights do not experience the high altitudes that are reached by aeroplanes and the flight times are much less therefore there are no concerns for a pregnant woman to fly. It is completely the decision of the individual and we do suggest you seek advice from your medical practitioner.

Can I fly if it is windy or raining?

Yes, we still continue to operate in most weather conditions unless extreme. If you are concerned about the weather please do not hesitate to Contact Us and speak to an experienced pilot.

Do you fly at night?

All flights are conducted during daylight hours.

Do I need to make a booking?

Yes, Bookings are essential to ensure your preferred time is available.

Do you sell Gift Certificates?

Yes, we sell Gift Certificates online (preferred), over the phone or at the airfield.

How do I redeem a Gift Certificate?

BOOK a Scenic Flight to redeem a Gift Certificate and enter the number during CHECKOUT. Do not forget to bring a copy of the Gift Certificate on the day of your flight.

Can we organise a flight that is different to those advertised on your website?

Yes, Lakes Entrance Helicopters can customise a flight to suit your needs. Please do not hesitate to Contact Us to discuss where you would like to go.

What happens if I have made a booking and need to cancel?

Please do not hesitate to Contact Us to discuss. We are more than happy to assist you in rescheduling for another time.

Do you pick up passengers from Melbourne?

Yes, we can pick up customers from Moorabbin and Essendon Airports, but some luggage restrictions apply. Please do not hesitate to Contact Us to discuss your requirements.

Do you provide transfers from accommodation?

Local transfers can be arranged, subject to staff and vehicle availability.