HeliSUP

All Flights

1. Prices are in Australian Dollars (AUD).
2. All flights are subject to a minimum of 2 passengers.
3. Our helicopters have a maximum individual passenger weight of 130kg.
4. All flights are subject to weather and air traffic control. The Pilot In Command has the final word over the flight.

Scenic Flights

1. Our helicopters have a total passenger weight of 275kg.
2. Our helicopters have 4 seats and carry 3 passengers. One infant under the age of 3 may be carried on an adult lap free of charge.
3. Groups with 4 or more passengers will become multiple flights. Keep this in mind when booking online as multiple bookings can be added to the cart.

Heli Experiences

1. Children must be 12 years and older for HeliSUP.
2. Children must be 16 years and older for Bathe, Graze & Fly.
3. Reconfirmed by LEH staff the day before. Prior payment may be required.
4. Flight time may be extended or path altered at extra cost provided safe to do so and dependant on available fuel or all up weight of fuel and passengers.

Payment, Cancellation & Refund

Our payment, cancellation and refund policies are very straight forward. You pay on the day at the airfield using cash or credit card, you can cancel anytime prior to scheduled departure without penalty and refunds are processed using the same payment method (cash or credit card).

Payment

1. Payment by cash or credit card at the airfield on the day of flight.
2. Scenic Flights and Heli Experiences are paid prior to scheduled departure.
3. Charter Flights have the option of post flight payment using cash, credit card or invoice.

Cancellation

1. A booking may be cancelled anytime prior to scheduled departure.
2. Customers who are 15 minutes or more late (without notice) for their scheduled departure will be automatically cancelled.
3. Cancellation of a flight due to weather conditions called by the pilot or unavailability of aircraft or staff will receive an option of rescheduling the flight or a full refund.

Refund

1. Refund requests are only accepted on the day of flight and processed using the same payment method.
2. Once the flight departs a refund is no longer available, even if a customer requests an early return to base.